FAQ’s

Order Processing

​Our production factory is printing 24 hours a day, 7 Days a week. And our offices are open Monday to Friday from 9am to 5pm.

We work on an appointment only basis in various locations around the UK.

Please click on the contact us link to get in touch with your local customer engagement specialist.

You can place an order online or over the telephone. Please note all prices on this website are for online orders only. Telephone orders may be subject to a service fee.


Our online ordering process is very straightforward. You simply select the product and variation of your choice, and then either upload your print ready design, or design online using our integrated design tool which features a huge range of pre-designed templates. Alternatively, you can choose our design service if you would like a bespoke design created by one of our specialised designers.


Please Note the online design feature is only available on some products, but is being regularly updated.

This all depends on our workload.

For further information please click here to contact us.

You must only upload high resolution print ready files.

Please be aware that we have a semi-automated system, and failure to provide the correct artwork may provide undesirable results.

You can find requirement specifications and blank templates for most products in the Artwork Guide tab located to the right of the Additional Information Tab on your products page.

You can find these tabs when you scroll down your chosen product.

Please note that different products have different templates, and you must use the correct template according to your product.

You can find blank templates for most products in the Artwork Guide tab located to the right of the Additional Information Tab. You can find these tabs when you scroll down your chosen product.

Please note that different products have different templates, and you must use the correct template according to your product.

Yes. If you have a bespoke printing requirement then Click here to request an estimate and we will reply back usually within 24-48 hours.

Or alternatively you call our office Monday to Friday between 9am and 5pm on +44 (0) 330 113 0107. If nobody answers the phone then please leave a message and we will get back to you within 1 working hour or the nearest possible time.

We accept most UK credit and debit cards including Visa, Mastercard, and American Express.

The online designer is available on a range of products. This feature is being updated on a regular basis to accommodate more and more products.


If this feature is available on your chosen product, then you will see a dropdown called ‘Artwork Type’ below the ‘Turnaround’ dropdown. After you have selected the variations of your product, then you can select personalise.

A personalise button will appear below the dropdown, by pressing this you will launch our online designer tool. For more information about our online designer please see the Online Designer section below.

Pending Orders

Once your order has been placed, then you have entered a binding contract for production. We cannot amend, modify or replace anything regardless of whether your item has been printed or not, as this will affect our production queue and the commitment to others.

It is strictly advised that you carefully select your products and services, plus check your artwork accurately prior to uploading files to our site, or submiting an order for print.

Please Note: You will not get a proof for online orders as this is an automated system. It is your responsibility to ensure your file is print-ready and suitable for production according to the artwork guide of your chosen product.

You can find blank templates for most products in the Artwork Guide tab located to the right of the Additional Information Tab. You can find these tabs when you scroll down your chosen product.

Please note that different products have different templates, and you must use the correct template according to your product.

Yes, but you must specify this when placing your order.
This service is no longer available. All online orders must be paid in advance, and your order will be delivered.

You will find a turnaround time for each product on your product page. This is an approximate, and we will always try our best to get your order out to you as quickly as possible.

If you have placed an order of multiple products with different turnaround times. Then we will dispatch your product(s) separately, and aim to meet the target turnaround times for each product of your choice.

Paper / Material Types

As standard, we offer four types of paper – Matt, Gloss, Bond and NCR.

Our paper thicknesses range from 80gsm to 400gsm.

Typical examples of our most common paper stocks are listed below:

BOND: 80gsm | 90gsm | 100gsm | 120 gsm

GLOSS & MATT: 115gsm | 130gsm | 150gsm | 170gsm | 250gsm | 300gsm | 350gsm | 400gsm

We also offer a matte and gloss lamination service.

The above paper stocks are subject to availability.

NOTE: We are able to order many other paper types upon request.

Photographic images and colours will appear sharper on glossy paper but the shiny surface will reflect the light and cause some glare upon viewing them.

Matte finish paper does not reflect light but the image will not be as sharp when compared to glossy paper.

Due to the weight of the gloss finish, our glossy paper may feel more flimsy when compared to matte paper although the weight is the same.

Our matt finish paper feels more bulky when compared to gloss finish paper.

Commonly used for order pads, receipt books and customer contracts. NCR is a multiple-part paper form that does not use carbon paper. The ink is adhered to the reverse side of the previous sheet. Originally developed by NCR Corporation and known as “NCR brand, carbonless paper,” it has also been called “no carbon required” paper.

Commonly used for letterheads, compliment slips, and digital value flyers. Bond is a strong, rigid and durable paper with good absorption, similar to writing or copier paper.

GSM (Grams per square metre) also known as (g/m2) is used as a standard measurement to calculate the weight of paper.

Yes. But at this stage this service is only available for items which have been printed by us.

Finishing

We offer a wide range of print finishing services including:

Binding: Wire-O, Coil, Spiral and Perfect Bind
Fold / Stich and Trim: Booklet Making, Uncut or Square cut
Folding: Leaflet Folding (double, triple, multiple and cross fold)
Encapsulating: A6 to A1 with or without round corners
Laminating: Upto SRA1
Die Cutting / Creasing and Perforating: From presentation folders to custom products
Varnishing: Spot UV and Full Page Varnish options available.

For further information please click here to contact us.

Artwork

To get the best results we require a print ready CMYK document with a minimum resolution of 300DPI and 3mm Bleed.

You must only upload high resolution print ready files.

Please be aware that we have a semi-automated system, and failure to provide the correct artwork may provide undesirable results.

You can find requirement specifications and blank templates for most products in the Artwork Guide tab located to the right of the Additional Information Tab on your products page.

You can find these tabs when you scroll down your chosen product.

Please note that different products have different templates, and you must use the correct template according to your product.

If your file exceeds our upload limit, then you will need to upload a pdf with a link to your file. You must send a blank white pdf with just the link and call the file “LINK.PDF”

Our customers have used WeTransfer® which offers a free 2gb limit file transfer service and have found them to be helpful. However as we are not directly affiliated with the companies we cannot be held responsible for them.

To use the we-transfer service please click here to be directed to their website.

Depending on the file we can advise on what actions need to be taken. In most cases our designers can also help by making basic adjustments and conversions free charge.

You must contact us before placing your order to ensure we are able to fix/modify your file.

The word Bleed is used for all objects that extend beyond the border off your document.
For Example: You are working on a flyer with images against the sides of your pages. You will have to supply us with a document slightly larger than the final document size you require.

For more details on Bleed settings and how to apply it please click here

DPI (Dots per Inch) is the measurement used in describing the quality (resolution) of printing. It indicates the number of small dots printed per linear-inch on the paper. The higher the number of dpi, the smaller the size of the dots, thus resulting to more detailed and smooth images, and more realistic colour.

RGB (Red, Green and Blue) are combined in a spectrum to generate the colours that you see on your computer screen.

CMYK (Cyan, Magenta, Yellow and Key-Black) are the colours used to generate your print output.

A conversion process from RGB to CMYK is undertaken when viewing an image from your computer screen to printing it to a sheet of paper. This is why we recommend to use a print production software such as CorelDraw, Photoshop, Illustrator or InDesign as they support the CMYK colour chart and will enable you to achieve a much better and more accurate result.

An ICC Profile (International Color Consortium profile) is an ISO-approved colour management standard for specifying the attributes of monitors and printers so that the colour of an image remains true from source to destination. A profile can be embedded within the image itself when using appropriate software. Most of our machines use ISO Coated v2 Fogra or similar.

Yes! Please click here to see our print design service options.

If your chosen product is not listed, then you can contact us and we will try our best to accommodate you.

We offer a maximum of 2 revisions free of charge on all artworks that we create. The purpose of this is to provide you the opportunity to check and point out any errors or dislikes i.e. textual corrections, colour mismatches, image replacements, alignment issues etc.

PLEASE NOTE: You must always pay close attention to your designs and ensure you have fully checked everything before requesting a revision or accepting for production.

Free revisions are offered as follows:

Initial Revision – Up to 20 mins free of charge per hour paid.

Second Revision – Up to 15 mins free of charge per hour paid.

Any subsequent revision will incur additional costs calculated at the agreed design rate.

All artwork created by us is kept on our internal storage servers free of charge for upto 12 months. We can also reprint the artwork at no additional design cost to you. Low resolution files can be provided to you within these 12 months free of charge subject to availability.

Proofing

A proof is a sample of the work to be printed. It is delivered either in the form of an email attachment, or printed onto a sample paper. The main purpose of a proof is to provide the customer a final opportunity to check all spelling, layout, grammar and positioning of content and bleed of their orderd product. It will also provide an approximation to colours.

No. A proof will not reflect the true quality or actual colours of the final print, although we will try our best to match as close as possible.

Yes, if you are having your artwork done by ourselves. We always send a proof for approval to our customers prior to production. This can either be in the form of an email attachment, or printed onto paper.

We offer the following two type of proofs:

Email Proof

An email proof is available to all our customers free of charge and is sent in low resolution to keep the file size to a minimum. We will endeavour to send you an email proof within 24 hours of your artwork being completed.

Paper Proof

This option is not as popular as our email proof as it is chargeable and can delay the production process due additional courier times. However, some of people prefer this option if they cannot access emails regularly, would like to show other people who do not have a computer, or would prefer a tangible copy, and other various reasons…

We can print and deliver paper proofs at £2.50 for the first A4 sheet and £0.90 per additional sheet of A4 paper for the same order. This will include 1st Class Standard Delivery from Royal Mail. If you would like to collect your paper proof in person then it will cost a flat rate of £1.50 per A4 sheet and £0.75 per additional sheet. Please note that the paper proof may not be printed on exactly the same paper as the final print.

NOTE: Due to recent changes in our eco-friendly policy we are only offering paper proofs in some locations. These are subject to availability. Please ask upon placing your order if this service will be available to you.

Provided that you are having your design done by us, you will automatically get a free email proof, unless you request otherwise. A paper proof must be requested before placing your order, and is subject to availability.

Delivery

Most orders over £50 excl vat are eligible for Free UK Mainland Delivery.

For further information please click here to contact us.

We offer a flat rate shipping which costs £7.95+VAT or FREE if you spend over £50+VAT

If there is damage to the outer packaging, please either refuse delivery or sign for it as damaged to the courier.

Please Note: Without the above we will stand a much less chance of recovering anything from the couriers. After you have done this then you may contact us with the details and we will try and liaise with the couriers to recover the compensation for the damage.