Frequently asked questions

Placing an Order

Frequently Asked questions about placing an order with Print Papa

​Our production factory is printing 24 hours a day, 6 Days a week.

We work on an appointment only basis in various locations around the UK.

Please click on the contact us link to get in touch with your local customer engagement specialist.

You can place an order by Email or Telephone. Click here to request an estimate and we will reply back with a print quote. Or alternatively you call our office Monday to Friday between 9am and 5pm on +44 (0) 330 113 0107. If nobody answers the phone then please leave a message and we will get back to you within 1 working hour or the nearest possible time.

We accept bank transfer, and credit and debit card payments. Most UK credit and debit cards are accepted including Visa, Mastercard, and American Express.

If you have an account with us, or have proved a reputable purchase history with our company then we may accept partial payment prior to production, and the remainder upon collection. For information on creating an account, or negotiating partial payments please call us on +44 (0) 330 113 0107 during our working hours.

Paper Types

Information regarding our paper sizes and stocks.

As standard, we offer four types of paper – Matt, Gloss, Bond and NCR.

Our paper thicknesses range from 80gsm to 400gsm.

Typical examples of our most common paper stocks are listed below:

BOND: 80gsm | 90gsm | 100gsm | 120 gsm

GLOSS & MATT: 115gsm | 130gsm | 150gsm | 170gsm | 250gsm | 300gsm | 350gsm | 400gsm

We also offer a matte and gloss lamination service.

The above paper stocks are subject to availability.

NOTE: We are able to order many other paper types upon request.

Photographic images and colours will appear sharper on glossy paper but the shiny surface will reflect the light and cause some glare upon viewing them.

Matte finish paper does not reflect light but the image will not be as sharp when compared to glossy paper.

Due to the weight of the gloss finish, our glossy paper may feel more flimsy when compared to matte paper although the weight is the same.

Our matt finish paper feels more bulky when compared to gloss finish paper.

Commonly used for order pads, receipt books and customer contracts. NCR is a multiple-part paper form that does not use carbon paper. The ink is adhered to the reverse side of the previous sheet. Originally developed by NCR Corporation and known as “NCR brand, carbonless paper,” it has also been called “no carbon required” paper.

Commonly used for letterheads, compliment slips, and digital value flyers. Bond is a strong, rigid and durable paper with good absorption, similar to writing or copier paper.

GSM (Grams per square metre) also known as (g/m2) is used as a standard measurement to calculate the weight of paper.

Yes. But at this stage this service is only available for items which have been printed by us.

Finishing Options

Information regarding our extra finishing options

We offer a wide range of print finishing services including:

Binding: Wire-O, Coil, Spiral and Perfect Bind
Fold / Stich and Trim: Booklet Making, Uncut or Square cut
Folding: Leaflet Folding (double, triple, multiple and cross fold)
Encapsulating: A6 to A1 with or without round corners
Laminating: Upto SRA1
Die Cutting / Creasing and Perforating: From presentation folders to custom products
Varnishing: Spot UV and Full Page Varnish options available.

For further information please click here to contact us.

Service Types

Information regarding our service and turnaround options

This will depend on the service you have chosen upon placing your order. After you have approved your proof then your order is queued for production. For Example: If you choose our ‘Standard Service’ then your order will be ready for collection or dispatch 4-6 Working Days from 9am the next day of your proof approval date.

PLEASE NOTE: If your order is required by a specific date or time then you must inform us of this prior to placing your order to ensure we allocate the correct service.

PrintPapa UK offers a range of time-completion services to meet your business needs and budget – from our Express Service (24-48 hours) for customers with urgent deadlines to our Value Service (6-12 working days) for those with time to enjoy great deals

Express Service (24-48 hours): For urgent or time-critical work. Applies to digital printing and orders under 2,500 copies only

Semi-Express Service (2-4 working days): For a fast and flexible printing service. Applies to litho (offset) printing and orders over 2,500 copies only

Standard Service (4-6 working days): Orders placed before 12 noon on Monday normally completed by Friday

Value Service (6-12 working days): Timeframe allows for printing multiple orders on one sheet, enabling us to offer great deals and exceptional value for money.

NOTE: All timeframes start after proofs have been accepted and payment is cleared.

Yes, but prices vary.

For further information please click here to contact us.

Once your proof has been accepted then you have entered a binding contract for production. We cannot amend, modify or replace anything regardless of whether your item has been printed or not as this will affect our entire production queue.

It is strictly advised that you always clarify your chosen service type and delivery times, plus check your proof accurately prior to approving for production.

Yes, but you must specify this when placing your order.

Artwork & Design

Information regarding design and artworking services.

To get the best results we require a print ready CMYK document with a minimum resolution of 300DPI and 3mm Bleed.

We can convert other formats such as word, powerpoint etc but as they have not been created using a print design software the conversion process can change the final output. To see if your artwork qualifies as print ready you may send it to us when placing your order and we will advise you of its compatibility.

If you would like more information on sizes or would like to download examples or templates for CorelDraw, Indesign, Illustrator or Photoshop then please click here to contact us.

Depending on the size of your file you may need to use alternative transfer methods. If you have one or multiple files that are less than a total 10mb then most email exchanges will let you email them direct to us. You can do this by using the ‘add attachment’ option on your email sending page or outlook / thunderbird application etc. You should send the files to

artwork @printpapa.co.uk clearly stating your company name and invoice number.

If your file is more than 10mb or has failed to transfer via the ‘add attachment’ email process then you may need to consider an FTP or third party file sharing website.

Our customers have used WeTransfer® which offers a free 2gb limit file transfer service and have found them to be helpful. However as we are not directly affiliated with the companies we cannot be held responsible for them.

To use the we-transfer service please click here to be directed to their website.

Depending on the file we can advise on what actions need to be taken. In most cases our designers can also help by making basic adjustments and conversions free charge.

After you have placed an order with us then you can send your file and invoice number to artwork@printpapa.co.uk and request a free file check.

The word Bleed is used for all objects that extend beyond the border off your document.
For Example: You are working on a flyer with images against the sides of your pages. You will have to supply us with a document slightly larger than the final document size you require.

For more details on Bleed settings and how to apply it please click here

DPI (Dots per Inch) is the measurement used in describing the quality (resolution) of printing. It indicates the number of small dots printed per linear-inch on the paper. The higher the number of dpi, the smaller the size of the dots, thus resulting to more detailed and smooth images, and more realistic colour.

RGB (Red, Green and Blue) are combined in a spectrum to generate the colours that you see on your computer screen.

CMYK (Cyan, Magenta, Yellow and Key-Black) are the colours used to generate your print output.

A conversion process from RGB to CMYK is undertaken when viewing an image from your computer screen to printing it to a sheet of paper. This is why we recommend to use a print production software such as CorelDraw, Photoshop, Illustrator or InDesign as they support the CMYK colour chart and will enable you to achieve a much better and more accurate result.

An ICC Profile (International Color Consortium profile) is an ISO-approved colour management standard for specifying the attributes of monitors and printers so that the colour of an image remains true from source to destination. A profile can be embedded within the image itself when using appropriate software. Most of our machines use ISO Coated v2 Fogra or similar.

Yes! We usually charge between £40 to 60 per hour. You can send your text and supporting images to artwork@printpapa.co.uk and we will provide you an estimation.

We offer a maximum of 2 revisions free of charge on all artworks that we create. The purpose of this is to provide you the opportunity to check and point out any errors or dislikes i.e. textual corrections, colour mismatches, image replacements, alignment issues etc.

PLEASE NOTE: You must always pay close attention to your designs and ensure you have fully checked everything before requesting a revision or accepting for production.

Free revisions are offered as follows:

Initial Revision – Up to 20 mins free of charge per hour paid.

Second Revision – Up to 15 mins free of charge per hour paid.

Any subsequent revision will incur additional costs calculated at the agreed design rate.

All artwork created by us is kept on our internal storage servers free of charge for upto 12 months. We can also reprint the artwork at no additional design cost to you. Low resolution files can be provided to you within these 12 months free of charge subject to availability.

Prepress & Proofing

Information regarding our prepress and proofing process.

A proof is a sample of the work to be printed. It is delivered either in the form of an email attachment, or printed onto a sample paper. The main purpose of a proof is to provide the customer a final opportunity to check all spelling, layout, grammar and positioning of content and bleed of their orderd product. It will also provide an approximation to colours.

No. A proof will not reflect the true quality or actual colours of the final print, although we will try our best to match as close as possible.
Yes, if you are having your artwork done by ourselves. We always send a proof for approval to our customers prior to production. This can either be in the form of an email attachment, or printed onto paper.

We offer the following two type of proofs:

Email Proof

An email proof is available to all our customers free of charge and is sent in low resolution to keep the file size to a minimum. We will endeavour to send you an email proof within 24 hours of your artwork being completed.

Paper Proof

This option is not as popular as our email proof as it is chargeable and can delay the production process due additional courier times. However, some of people prefer this option if they cannot access emails regularly, would like to show other people who do not have a computer, or would prefer a tangible copy, and other various reasons…

We can print and deliver paper proofs at £2.50 for the first A4 sheet and £0.90 per additional sheet of A4 paper for the same order. This will include 1st Class Standard Delivery from Royal Mail. If you would like to collect your paper proof in person then it will cost a flat rate of £1.50 per A4 sheet and £0.75 per additional sheet. Please note that the paper proof may not be printed on exactly the same paper as the final print.

NOTE: Due to recent changes in our eco-friendly policy we are only offering paper proofs in some locations. These are subject to availability. Please ask upon placing your order if this service will be available to you.

Provided that you are having your design done by us, you will automatically get a free email proof, unless you request otherwise. A paper proof must be requested before placing your order, and is subject to availability.

Couriers & Delivery

Information regarding our couriers and delivery services.

Most orders over £75 excl vat are eligible for Free UK Mainland Delivery.

For further information please click here to contact us.

We offer the following delivery options:

1 – Economy (3-5 Working Days) – £7.50

2 – Standard (1-3 Working Days) – £9.75

3 – Express (1-2 Working Days) – £12.50

4 – Next Day (1 Working Day) – £14.50

All prices exclude VAT where applicable. If you would like a more tailored, urgent or weekend delivery then please please click here to contact us.

If there is damage to the outer packaging, please either refuse delivery or sign for it as damaged to the courier.

Please Note: Without the above we will stand a much less chance of recovering anything from the couriers. After you have done this then you may contact us with the details and we will try and liaise with the couriers to recover the compensation for the damage.

Still Have Questions?